FAQ
Registration
Go to：https://www.cuniq.sg , click on the “Login” icon in the upper right corner, and select “Register” at the bottom of the login page:：
1.Enter your email address
2.Click “Get code” you will receive a verification email with ‘One-time Verification Code’; enter the code.
3.Fill in your name and contact number.
4.Create a password (Password format requirements: 8-20 characters, including numbers, letters, and special symbols).
5.Confirm the password.
Read and agree to the terms and conditions and privacy policy, and check the box.
7.Click “Register”, a notification will pop up stating “Register Successful,” indicating that you have registered successfully.
Login
Go to https://www.cuniq.sg , click on the “Login” at the top right corner.
There are two login methods: email login and mobile number login.Email login allows you to purchase from the store, bind your mobile number, and manage your linked number. Mobile number login is limited to checking the package and features associated with that mobile number.
1.Email Login: Enter your email and password to log in.
2.Mobile Number Login: Enter your phone number, click “Get Verification Code,” and enter the code.
If the phone number is Bind to the login email: Login successful.
If not bind, a “Not Bind” prompt will appear. Click “Bind Phone” and you will be prompted to enter the login email. If the email is not registered, the email registration page will pop up for registration.
View and Modify Basic Information
1.Click the account icon in the upper right corner, then click “Basic Information” to enter the mall account basic information page by default.
2.On the basic information page, you can modify your email, name, contact number, and bind/unbind Unicom numbers. After changing the information, click modify, confirm that the information is correct, and then click the confirm button to complete the modification.
Bind ChinaUnicom (Singapore) Number
1. Click the account icon and select “Bind Phone.”
2. Enter your contact number and fill in the verification code to complete the binding. One email account can support binding up to 5 Singapore Unicom numbers.
My Order
1. Click the account icon and select “My Order” to view order details.
2. You can quickly and accurately search for orders based on order status: All, Pending, To be delivered, Awaiting receipt; you can also search for orders by entering product names or order numbers; or filter by time to find orders.
3. Click on the order details to view the specific status of the order.
Password Managemen
Click the account icon and select “Password” to change your password. if you forget your password, you can also use the “Forgot Password” button below to retrieve it.
Purchase Number/Plan
Steps: “Select Plan”>“Select Number”>“Select Value-Added Services”>“Fill in Information”>“Payment”
Select Plan:You can browse relevant package information on the homepage of the store
Select Number
Choose a New Number: Choose from free numbers or premium numbers (premium numbers require an additional fee).
Port-in an Existing Number: If you already have a Singapore number and want to port it to our service, you can select this option. The conditions for number portability (noted on the webpage) are: your number must be a valid postpaid number, have no contract, and be registered under your name.
SIM Card Type: There are physical SIM cards and eSIMs. You can click on the blue text link to view “What is eSIM?” and “Compatible Models.” Physical SIM cards will be sent to you via logistics, while eSIMs will be sent to you via email.
Select Value-Added Services
Choose the corresponding services based on your needs.
Fill in information
Includes personal information and delivery address/date.
Personal Information: Name, identification, home address, etc.
Delivery Information: If the delivery address is the same as the home address provided above, you can check the box. If different, you need to enter the delivery address. Delivery dates are calculated from the day of order; customers can choose any day from the third to the seventh day (as there is no delivery on Sundays; if there is a Sunday in between, it can be postponed by one day).
Payment
After selecting the payment method, proceed to pay for the order.
About Plan Charges
The fees for store packages are calculated by natural month. Users will automatically be charged based on the proportion of remaining days when purchasing, and data allowances will be provided in full.
How to Activate the SIM Card
Go to the activation page via the store link : https://www.cuniq.sg/number/activate , or use the link provided in the successful sign-off email. Enter the account number, the last four digits of the identification, and the verification code sent to your registered email to complete activation.
How to View "Plan Usage" and "Usage Details"
Click on the “My Account” module at the top right corner, enter your account, and the left side will display: “My Account” and “Service Management” modules. The right side will show your account information, including customer details and order service details.
Users can switch between the “Package Usage” and “Usage Details” tabs to view detailed information.
How to View Detailed Bill Information
Click on the “My Account” module at the top, enter your account, and then click on “Detailed Billing Inquiry” in the left menu. You can query the detailed usage of data, voice, and SMS by date, and it also supports downloading.
How to Port-in Your Number
If you already have a Singapore mobile number and want to transfer it to our service, please ensure:
1.Your number is a valid postpaid number.
2.Your number has no contract.
3.The number is registered under your name.
Follow these steps: Go to the store, “Select Package” > “Select Number” > “Select Value-Added Services” > “Fill in Information” > “Payment.” During the number selection phase, choose “Port an Existing Number” and follow the store instructions (you can refer to the “Plan Services Processing” Flow).
Supported Delivery Areas
Only supports delivery within Singapore.
Delivery Time
The fastest delivery will be within three working days after successful payment.
Voice Calls
1.How to make a call?
There are two methods to call overseas from Singapore:
1.Use the 018 service, which is cheaper. The dialing method is: 018 + country code + area code (if applicable) + phone number.
2.Use the direct dialing method, which is more expensive. The dialing method is: + country code + phone number.
When roaming:
1.To call back to Singapore or other places, just dial + country code + phone number.
2.For detailed charging information, please visit ( https://www.cuniq.sg/general/roaming-charge ) .
2.How is billing handled after the plan minutes are used up?
Once the plan minutes are exhausted, any additional minutes will be charged at standard rates. It is recommended to purchase a voice value package as soon as possible.
SMS Charges
1.How Are SMS Charges Applied?
Receiving SMS is free, but sending SMS incurs charges. If the number exceeds the plan's limit (if applicable), it will be charged at standard rates.
2.Is there a maximum limit on the number of SMS that can be sent?
According to Singapore telecom regulations, a maximum of 300 SMS can be sent in one day. If this limit is exceeded, further messages cannot be sent. If SMS are sent over multiple days exceeding 300, there is a possibility of terminating the SMS service.
1.Does the 30-day validity of additional purchased value packages across months count as a cross-month calculation?
Yes, it counts as a cross-month calculation.
2.What is the order of mobile data usage?
The order of mobile data usage is: “Carryover data from last month — Validity period data packages — Current month’s plan data.”
3.What is the carryover plan for data?
For local data, if not used up in the current month, it can be carried over to the next month. If you purchase Plan A, all unused local data (including plan data and value packages) will accumulate for the next month, but overseas data will not carry over or accumulate.
4.How is billing handled after data is exhausted?
Once the plan data is exhausted, any additional usage will be charged at standard rates. It is recommended to purchase a data value package as soon as possible.
5.What are the differences between different data value packages?
Data value packages are regional. For example, a local data value package refers to data packages used within Singapore. Therefore, please pay attention to select the appropriate data package for your region when purchasing.
Contact Us
Online Channels: Visit the store at https://www.cuniq.sg , there is a red circular label, which is the entry for online channels where you can contact our customer service for assistance.
Customer Service Hotline and Email: Visit the store at https://www.cuniq.sg . At the bottom, you will find hotline phone numbers and email information.
Internet Settings
1.Enable the automatic network search feature (normally, no manual configuration is needed; the phone will automatically complete the following settings):
1.iPhone: Settings > Cellular > Network Selection > Automatic;
2.Android: Settings > Mobile Network > Carrier Selection > Enable Automatic Selection;
2.If using in other countries or regions (not Singapore), please enable the "Data Roaming" feature.
APN Settings
Typically, no manual configuration is needed; the phone will automatically complete the following settings:
1.iPhone: Settings > Cellular > Cellular Data Network > Fill in shwap in the APN field;
2.Android: Settings > Connections > Mobile Network > Access Point Names (APN) > Add APN > Fill in shwap for both the first and second fields > Save.
View my services
1.Go to “My Account” > “Service Management” > “Value-Added Services.”
2.You can view the active value-added services. Click on any service to see the details and status.
Purchase Process
1.Go to “My Account” > “Service Management” > “Value-Added Services”;
2.Select the value-added service you want to purchase, click confirm to complete the purchase.
Unsubscribe Process
1.Go to “My Account” > “Service Management” > “Value-Added Services”;
2.Select the active value-added service. In the details status window, if unsubscribing is supported, there will be an “Unsubscribe” option. Click to unsubscribe. If the “Unsubscribe” option is not available, it means the service will automatically unsubscribe after the expiration date, and no manual action is needed.
Designated plan customers can apply for one-card-two-numbers service to manage the existing China Unicom Mainland China number/China Unicom Hong Kong number，by which the voice call and SMS to the managed number can be forwarded to the Singapore number. Customers also can choose the new China Unicom Mainland China number/China Unicom Hong Kong number.
Purchase Process
1.Go to “My Account” > “Service Management” > “1Card 2Numbers”
2.Select “Number Ownership”;
3.Fill in personal information, including name in Chinese and English, type of identification, and number. Follow the instructions to upload a copy of the identification. The supported types of identification are based on the dropdown list options.。
4.Read and agree to the "Real Name Customer Consent Form," and confirm the submission of the application, which will enter the real-name verification stage.
5.The backend staff will complete the review within three working days. Customers can check the review status in “My Account” > “Service Management” > “Real Name Registration.” If approved, the "Real Name Status" will show as approved. If not approved, we will send an email to the customer, who can update their information using the email instructions.
Unsubscribe Process
1.Go to “My Account” > “Service Management” > “Value-Added Services”;
2.Select “One Card, Two Numbers Service.” In the details status window, there will be an option to “Unsubscribe.” Click to unsubscribe.
3.After unsubscribing, the ordered value-added services will show a module for “One Card, Two Numbers Service (Expires at Month-End).” Clicking this module will display details, including expiration time.
Restore Subscription
If the customer wishes to restore the subscription before the expiration time, they can cancel the unsubscription using the following steps. The number will remain unchanged. After the expiration time, the service can only be repurchased, and the number may change.
1.Go to “My Account” > “Service Management” > “Value-Added Services”;
2.Select “One Card, Two Numbers Service (Expires at Month-End),” and choose “Restore Subscription” in the pop-up window.
Registration for Singapore Numbers
Singapore Citizens and Permanent Residents: Only Singapore Identity Cards are accepted; other documents are not supported.According to the requirements of the IMDA of Singapore, non-Singapore Citizens and Permanent Residents applying for a Singapore mobile number must provide the following documents for real-name registration.
Dependent Pass
Long-Term Visit Pass
Employment Pass
S Pass
Work Permit
Student Pass
Training Employment Pass
Personalised Employment Pass
Work Holiday Pass
Entre Pass
Registration for Mainland China Numbers
Mainland Travel Permit for Hong Kong and Macau Residents
Foreign Passport
Passport for Mainland China Residents
Mainland Travel Permit for Taiwan Residents
People's Republic of China Resident Identity Card
How to activate an eSIM？
1.Activate on the Activation Page: Go https://www.cuniq.sg/number/activate. Enter your account number, the last four digits of your identification document, and the verification code sent to your email to complete the activation.
2.Scan the QR Code: Scan the QR code we sent to you for binding. If you haven't completed the first step, you will be prompted to enter the activation code. If the first step is completed, you will not be asked for the activation code.
Top-Up Methods
1. Without logging in: https://www.cuniq.sg/top-up
2. Logged in: Go to “My Account” > “Number Top-Up”
Payment Methods
We accept Visa, Mastercard, China Union Pay, WeChat, AliPay, and Paynow - Dynamic QR code.
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